Frequently Asked Questions
Everything you need to know about your Proton Labs experience.
What is the standard shipping timeframe?
We offer express global shipping. Domestic orders typically arrive within 3-5 business days, while international shipments may take 7-14 business days depending on your location.
How do I return or exchange an item?
Proton Labs offers a 30-day hassle-free return policy. Items must be unworn, unwashed, and in their original packaging with tags attached to qualify for a full refund or exchange.
Are your materials sustainably sourced?
Yes, we prioritize ethical manufacturing. Our collections use premium, eco-friendly fabrics and we partner with certified factories that ensure fair labor practices.
How can I track my order?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to monitor your package's journey in real-time.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.